Terms of service

Welcome to Koda's Pet Store. Throughout the site, the terms “we”, “us”, and “our” refer to Koda's Pet Store By using our website, including all information, tools, and services available from this site, you agree to our terms, conditions, policies, and notices.

By using our Service, you confirm that you are at least the age of majority in your state or province of residence. You agree not to use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

General Conditions

We reserve the right to refuse service to anyone at any time. Your content may be transferred unencrypted over various networks.

Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. It is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service without notice at any time.

Products or Services

Certain products or services may be available exclusively online. These products or services may have limited quantities and are subject to return or exchange according to our Refund Policy.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

Third-Party Links

Third-party links on this site may direct you to third-party websites that are not affiliated with us.

User Comments, Feedback, and Other Submissions

If you send us certain submissions or without a request from us you send creative ideas, you agree that we may, at any time, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. 

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Petworld Website-Only Deals Terms and Conditions

1. Availability

• Website-only deals are exclusively available online.
• All items are subject to limited stock availability. Offers will be provided on a first-come, first-served basis.

2. Duration

• These promotions are available for a limited time only. Koda's Pet Store reserves the right to modify or terminate promotions at any time without prior notice.

3. Pricing

• Prices are as marked on the website. No additional discounts will be applied at checkout.
• All prices are final and non-negotiable.

4. Exclusions

• Website-only deals cannot be combined with any other discounts, promotions, or offers.
• Certain products may be excluded from website-only deals. These exclusions will be clearly indicated on the product pages.

5. Returns and Exchanges

• Products purchased through website-only deals are subject to our standard return policy. Please refer to the Returns and Exchanges section on our website for more details.

6. Errors and Omissions

• Koda's Pet Store is not responsible for typographical errors, pricing errors, or omissions in any promotional materials or on the website.

7. Shipping

• Standard shipping rates apply to all orders placed during website-only deals.
• Free shipping offers, if any, will be clearly stated on the website.

8. Eligibility

• Website-only deals are open to all customers with a valid delivery address within our delivery zones.

9. Fair Use Policy

• Koda's Pet Store reserves the right to cancel orders if misuse of the promotions is deemed, as part of our fair use policy.

10. Right to Terminate

• Koda's Pet Store reserves the right to terminate or amend website-only deals at any time without prior notice.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

Indemnification

You agree to indemnify, defend and hold harmless Koda's Pet Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

Entire Agreement

These Terms of Service constitute the entire agreement and understanding between you and us and govern your use of the Service.

Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

Koda's Pet Store Dynamic Pricing Policy

Koda's Pet Store employs a dynamic pricing model. We adjust prices based on demand, supply chain, competition, and other market conditions. Our goal is to offer competitive and fair pricing.

While we aim for pricing consistency between our online and in-store offerings, there may be discrepancies due to rapid updates online. In such cases, we offer a price matching guarantee to align in-store prices with our online offerings.

For any questions or feedback regarding our dynamic pricing policy, please contact our customer service team.

Petworld Fraud/Spam Review Policy

Overview:

At Koda's Pet Store, we are committed to maintaining the integrity and trustworthiness of our review system. We understand the importance of genuine reviews in helping our customers make informed decisions. As such, we have implemented stringent measures to detect and deal with fraudulent or spammy reviews.

Fraudulent/Spam Review Detection and Management:

1. Purchase Verification: Only customers who have made a purchase from any of our stores are eligible to submit reviews. This ensures that all reviews come from confirmed buyers.

2. Order Number Association: Each review must be accompanied by an associated order number. This helps us verify the authenticity of the purchase and the reviewer's experience with our products or services.

3. Review Moderation: Our dedicated team closely monitors incoming reviews for any signs of fraud or spam. Reviews that fail to meet our authenticity criteria are not approved.

4. Continuous Monitoring: We employ sophisticated detection techniques to identify patterns indicative of fraudulent or spammy behavior. This includes, but is not limited to, repetitive phrasing, unusual review frequencies, and attempts to manipulate product ratings.

5. Action Against Fraudulence: Reviews identified as fraudulent or spammy are removed from our platform. We also reserve the right to take further actions, including but not limited to banning individuals or entities involved in such practices from submitting future reviews.

6. Transparency: Our commitment to transparency means that all genuine reviews, whether positive or negative, are displayed. We believe in providing our customers with a comprehensive view of our products and services, as informed by real user experiences.