Our Delivery Options
We want to make pet parenting as easy for you so that you can spend more quality time with your furry friends.
Courier deliveries take 5 – 10 working days depending on the order's destination.
How long will my order take to arrive?
Courier deliveries take 5 – 10 working days depending on the order's destination.
Regional and outlying areas can expect a longer delivery time. This will be specified at checkout but can take up to 10 days.
If there is an item in your order with an expected delay, this will be specified next to the item at checkout and on the product detail page and will delay your whole order.
We share parcel tracking information as soon as the order is packed and ready to ship from our warehouse. Your delivery ETA can then be viewed at any point via "Track My Order".
Delayed Deliveries
From time to time we experience National Stock Shortages. This could be due to multiple reasons such as shortages of raw materials, delayed international shipments etc. Should a product you have ordered be:
Temporarily unavailable: We will notify you thereof as well as the anticipated delay in delivery (if possible) and, unless you agree to wait for such longer period for delivery, or accept delivery of another product instead,Koda's Pet Store will issue a refund in respect of that product to you or give you the option to credit your account to an amount equal to the price paid for the product *.
Discontinued / Permanently unavailable: We will notify you and, unless you agree to accept another product instead, Koda will issue a refund in respect of that product to you or give you the option to credit your account to an amount equal to the price paid for the product*.
*Delivery fees will not be refunded if the unavailable item(s) are part of an order which included items that will still be delivered.
Areas not yet serviced: Should you wish to place an order but receive an error upon check out, this could be that your specific area has not yet been loaded for delivery on our system. Please contact support and we will try our best to set up a new courier delivery route to your area. Regrettably, this will not always be possible.